Shipping Policy
Last Updated: 2026-07-07
Processing Time
Orders are processed within 1-3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order ships.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
| Region | Estimated Delivery Time |
|---|---|
| United States | 3-7 business days |
| Canada | 5-10 business days |
| United Kingdom | 5-10 business days |
| Europe | 7-14 business days |
| Rest of World | 10-20 business days |
Please note: These are estimates and not guarantees. Delays may occur due to customs, weather, or carrier issues.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package using the carrier's website.
Customs, Duties & Taxes
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International orders may be subject to customs fees, import duties, or taxes imposed by your country.
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These charges are the buyer's responsibility and are not included in the shipping cost.
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We are unable to predict or control these charges, so please check with your local customs office before ordering.
Lost or Delayed Packages
If your package is lost in transit or significantly delayed:
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Check the tracking information first.
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Contact the carrier directly with your tracking number.
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If the issue persists, contact us at help@the-hidayah.shop, and we will assist in filing a claim.
We are not liable for packages that are lost or stolen after delivery confirmation.
Incorrect Address
Please ensure your shipping address is correct at checkout. If an order is returned to us due to an incorrect address, you will be responsible for the reshipping cost.