Refund & Return Policy
Last Updated: 2026-07-07
Thank you for shopping at The Hidayah. We value your satisfaction and are committed to providing high-quality Islamic educational products.
Returns
We accept returns within 14 days of delivery for a full refund, provided the product is:
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In new, unused condition
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Free from damage, marks, or wear
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Returned in its original packaging
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
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Products that have been opened, used, or damaged by the customer
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Items returned without original packaging
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Sale items or clearance items (unless faulty)
Refund Process
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Contact us at help@the-hidayah.shop within 14 days of receiving your order to request a return.
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We will provide you with a return shipping address and instructions.
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5-7 business days to your original payment method.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.
Damaged or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at help@the-hidayah.shop with:
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Your order number
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Photos of the damaged/incorrect item
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A brief description of the issue
We will arrange a replacement or full refund at no extra cost to you.
Refund Timeframe
Once your return is approved, refunds typically appear in your account within 5-10 business days, depending on your bank or payment provider.